Forethought, an AI-native platform revolutionizing customer experience, has raised $25M Series D funding as it plans to launch a groundbreaking multi-agent AI system that delivers omnichannel support across voice, chat, email, and SMS. The Series D will help it scale the advanced AI-native platform, built on agentic reasoning and real-world CX intelligence.

Forethought’s multi-agent AI enables businesses to automate CX in customer service and sales, marketing, and account management. The platform offers unified resolution and consistent engagement by deploying AI agents across every channel. Unlike standard AI integrations, Forethought designed its system from the ground up for agentic AI, ensuring contextual fluency and smart escalation.

“We’re entering a new era where AI agents can go far beyond answering questions, they can now resolve real customer problems, drive upsells, guide product discovery, and ultimately transform how businesses engage with their customers,” said Sami Ghoche, co-founder and CEO of Forethought.

“Customer service is just the beginning. These agents will expand into every customer-facing function, bringing intelligence and automation to the customer experience,” added Sami.

The company launched Autoflows, its proprietary agentic reasoning engine, in 2023. In March 2025, it partnered with Cartesia to introduce Forethought Voice, expanding intelligent interaction to the most preferred human channel, voice.

Fueling Growth with Strategic Investment

The latest Series D funding round raised $25M, bringing Forethought’s total capital to $ 115 M. Led by Blue Cloud Ventures, the round saw participation from notable AI founders like May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia), along with existing investors NEA, Village Global, Sound Ventures, and Gwyneth Paltrow.

These funds will power Forethought’s product expansion, global reach, and mission to become the most trusted platform in AI-powered customer experience.

“Customer service is undergoing a seismic shift, from relying on armies of human agents augmented by rigid, rules-based bots to leveraging true agentic AI that can reason, act, and deliver outcomes across channels and systems,” said Rami Rahal, founder and managing partner at Blue Cloud Ventures.

“Forethought’s omnichannel, AI-native platform delivers tangible results from day one, without the lengthy implementation typically required to deploy AI for complex workflows. We’re proud to back a team bringing this vision to life in production for customers,” added Rami Rahal.

The Demand for Omnichannel AI Is Clear

According to the 2025 AI in CX Benchmark Report, 60 percent of consumers prefer voice for issue resolution, while 46 percent of enterprises view chat as their top channel. This shows a growing need for a multi-agent AI architecture that provides seamless service across diverse user touchpoints.

“We have the most trusted voices in AI backing our vision for AI-native, agentic customer experience,” said Deon Nicholas, co-founder and president of Forethought. “Enterprise customers seek proven, production-ready AI solutions rather than experimental models. This new investment enables us to meet the enterprise demand by offering seamless integration through a single multi-agent system.”

Forethought already supports over a billion monthly interactions, with clients like Upwork, Grammarly, Datadog, Airtable, WordPress, and Roadie. Their proven success highlights how an AI-native platform with deep CX capabilities can drive operational efficiency and customer loyalty.

Forethought, Recognized for Results

Platforms like G2 have consistently acknowledged Forethought as a High Performer in 2024 and awarded it “Best Estimated ROI” and “Easiest to Do Business With” for 2025. These accolades reflect the platform’s powerful impact on business outcomes.

More importantly, the ability to unify chat, email, voice, and SMS with one coordinated agentic AI brain delivers exponential value—automating resolutions, reducing human load, and enhancing overall satisfaction.

CEO Sami Ghoche leads Forethought’s mission to build the world’s smartest customer experience system, where humans and AI don’t just coexist, but collaborate. As the company advances its AI-native platform, more businesses will unlock scalable and empathetic interactions with customers worldwide.

This is no longer about adding AI as a tool. For Forethought, agentic AI (3) is the infrastructure that powers human connection at scale.

“With Forethought, we’ve seen a 168% ROI and saved over 2,000 hours of agent time, that’s been a game changer for our team,” said Bron Rasmussen, CX operations coordinator at Cotopaxi. “Automating repetitive questions across chat, email, and other channels has allowed us to focus on delivering the kind of personal experience our customers expect while still raising our CSAT.”

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